Shipping policy

Shipping Policy

Last Updated: October 2025

Thank you for shopping with Hari Jewellers. This Shipping Policy outlines how we process, handle, and deliver your orders placed through our website.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive a second notification once your order has been shipped.

  • In rare cases (e.g., product customization, stock issues, or seasonal demand), processing times may take longer. We will notify you via email if there are any delays.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times:

  • UK Standard Shipping: 3–5 business days

  • UK Express Shipping: 1–2 business days

  • International Shipping: 7–15 business days (depending on destination)

Please note that delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, courier issues, or weather conditions).

3. Domestic & International Shipping

We currently ship to:

  • The United Kingdom (including England, Scotland, Wales, and Northern Ireland)

  • Selected international destinations

If your country is not listed at checkout, please contact us at karan@harijewellers.com to confirm availability and rates.

For international orders, customers are responsible for any customs duties, import taxes, or additional fees that may apply once the shipment reaches the destination country.

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and link to monitor your delivery status.
If you do not receive your tracking details within 3 days of dispatch, please contact us for assistance.

5. Shipping Carriers

We use reliable courier partners such as:

  • Royal Mail, DHL, DPD, or UPS (depending on the destination and shipping option chosen).

Our goal is to ensure your items reach you safely and on time.

6. Delivery Issues

If your package is marked as “Delivered” but you haven’t received it:

  1. Check with neighbors, reception, or your local post office.

  2. Verify your shipping address entered during checkout.

  3. If still unresolved, contact us at karan@harijewellers.com within 7 days of the marked delivery date.

We will assist you in locating or resolving the issue, but please note that we are not responsible for lost or stolen packages after delivery is confirmed by the carrier.

7. Incorrect or Incomplete Address

Please double-check your address before placing an order.
If an incorrect or incomplete address leads to failed delivery or return, you may be responsible for additional shipping costs to resend the order.

8. Pre-Orders or Made-to-Order Items

If your purchase includes pre-order or custom-made jewellery, processing and delivery times may be longer.
Estimated timeframes will be stated on the product page or communicated to you via email.

9. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us immediately at karan@harijewellers.com with:

  • Your order number

  • Photos of the packaging and item(s) received

We will investigate and arrange a replacement or refund, depending on the situation.

10. Changes and Updates

We may update this Shipping Policy from time to time to reflect operational changes or new courier options.
Any updates will be posted on this page with the “Last Updated” date revised accordingly.

11. Contact Us

For any questions related to shipping, delivery, or tracking your order, please contact us:
📧 karan@harijewellers.com
📍 459 Kingsbury Road, London, ENG, NW9 9DY, GB